Moonlet Girls Leather Trench Coat Steampunk Jacket

Shipping Policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At theleatherjacketcompany.ca, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across Canada and make sure that you deserve the highest quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for CANADA 

Handling time: 

Transit time:

Cut Off Time- 5.00 PM

All orders ship the same day if placed before 5.00 PM 

Our cut-off time for daily processing orders is 5.00 pm, so if you order after 5.00 pm, the order will be processed the following day.

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed, containing your order number and your order receipt. Your order will typically ship within 10 to 14 days for Express Shipping, 18 to 20 days for Standard and Free Shipping ( not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email us support@theleatherjacketcompany.ca with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email support@theleatherjacketcompany.ca and we will assist you from there.

Return

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your items are unopened in original packaging or have never been used

To start a return, you can contact us at support@theleatherjacketcompany.ca Please note that returns will need to be sent to the following address: 13731 Jenny Drive Warren, MI 48088-5767

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@theleatherjacketcompany.ca 

RETURN METHOD:

Your option to send us your return: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?

• Defective Product -

Download and Print

• Customer Remorse -

Customer Responsibility

OUR FEES FOR RETURN OR REFUND OF Canada

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 CAD and the Re-stocking fee is $0.00 CAD.

 For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is $0.00 CAD. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@theleatherjacketcompany.ca.

Contact Us:

Email: support@theleatherjacketcompany.ca

Phone: +1 832-592-1313